Free to families, always (602) 555-0100
Prime Care Placement
An older couple walk away along a garden path, one of them pushing a walker

Our process

From first call to move-in day.

Five steps, one advisor, no cost to your family.

Start a Conversation See how we work
  1. A smiling older woman talks on the phone from her living room sofa

    What we cover

    • Daily care needs
    • Health and mobility
    • Budget and timing
    • What matters to them

    Step 1 of 5

    Start with a conversation

    We begin with a call, or a visit if that’s easier. Tell us how the day goes now: bathing, dressing, medications, meals, getting around, and what happens at night. Then tell us what they enjoy and what they’d hate to give up.

    We’ll also talk about budget, the part of town that makes sense for family, and how soon a move needs to happen. If you don’t know some of it yet, that’s fine. We’ll fill in the gaps together.

  2. A smiling professional on a phone call at her desk, a laptop open in front of her

    Checked for every option

    • Current openings
    • Full monthly cost
    • License and care level
    • Inspection history

    Step 2 of 5

    We make the calls

    Next we contact the communities and care homes that could be a fit, and we ask what their websites leave out: whether there is an opening, what the base rate and care fees really come to, what level of care their license allows, and who is on shift overnight.

    We also look up each one’s state inspection record. Anywhere that can’t meet the person’s needs is off the list before you hear about it.

  3. An older couple smile across a table at an advisor, coffee cups and papers in front of them

    For each option

    • Strengths and drawbacks
    • Total monthly cost
    • Fit for care needs now and later
    • Our honest view

    Step 3 of 5

    Review a short list

    You get a handful of real options, not a directory to wade through. For each one we explain what it does well, what it will cost each month, and anything that gives us pause.

    We’ll tell you which we’d look at first and why. You decide which ones to see, and nothing is booked until you say so.

  4. A host holds open a door and welcomes an older couple into a bright room

    On every tour

    • Meet the staff on shift
    • See an available room
    • Ask about care changes
    • Compare notes after

    Step 4 of 5

    Visit in person

    We schedule tours around your calendar, grouped so you aren’t driving across the Valley twice in one day. We can come along, and we’ll give you a checklist so each visit is judged the same way.

    If the person moving can join, even for one visit, it helps. Afterwards we talk it through while the details are fresh.

  5. An older woman laughs with her family around a dinner table set outdoors in a garden

    We help with

    • Care assessment
    • Paperwork and records
    • Move-in timing
    • Check-ins after the move

    Step 5 of 5

    Settle in

    Once you choose, we stay involved. We help coordinate the community’s assessment, the paperwork and the move-in date, and we keep track of what each side still needs.

    After the move we check in with you. If something isn’t right in the first weeks, tell us. We’ll raise it with the community, or help you look again.

Before you tour

What we find out about every option.

A brochure and a tour show you the best of a place. These are the things that decide whether it will actually work.

  • License and inspections

    The license type, the care it allows, and the state inspection record.

  • Care they can actually give

    Medications, transfers, diabetes, oxygen, memory support and nighttime help.

  • The real monthly cost

    Base rate, care fees, and the extras that show up on the first bill.

  • Staffing, day and night

    Who is on shift, how many, and what happens after a fall at 2 am.

  • Openings and timing

    Whether there is a room now, and how soon a move could happen.

  • Room to change

    What happens if needs increase, and whether they would need to move again.

Timing

Moving fast or planning ahead, the steps are the same.

When the hospital says it’s time to leave

We work with the discharge planner, focus on places with an opening that can meet the person’s needs, and aim to have options for you within a day or two.

Help with a discharge

When you’re planning ahead

There is time to visit more places, wait for the right room, and let your loved one be part of every decision. We go at your pace.

Compare care options

Clear boundaries

What we are, and what we aren’t.

We are a placement and advocacy service. We don’t provide care, and we don’t own or run any of the communities we suggest. Each community makes its own admission decisions.

We aren’t medical, legal or financial advisers. When a question needs one, we’ll say so and help you find the right person.

Common questions

How long does this take?

It depends on how soon a move is needed. When a hospital or rehab discharge is close, we work to have options for you within a day or two. When you are planning ahead, we go at your pace.

Who makes the final decision?

You and your loved one do. We give you information and our honest opinion. Each community also decides whether it can meet the person’s needs, usually after its own assessment.

Do we have to choose one of the places you suggest?

No. There is no obligation at any point. If you find somewhere on your own, we’re still glad to share what we know about it.

What does it cost?

Our service is free to families. When someone moves into a community we introduced, that community pays us a referral fee. It never changes the price your family pays.

Let’s talk it through.

Tell us what’s going on and we’ll help you work out the next step. There’s no cost and no obligation, and you’ll talk with someone who knows Valley senior living well.

Start a Conversation or call (602) 555-0100